This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe. This information will never be sold to third parties.
Your information will not be used for direct marketing purposes or customer profiling, by Glasswells or its employed agencies, unless you opt in to receive our newsletter. You have the right to opt out at any time, by writing to Glasswells at the address below or clicking the unsubscribe link on an email.
We want you to be fully informed about your rights, and how Glasswells Ltd uses your data. We hope the following information will answer any questions you have but if not, then please do contact us.
By making an enquiry via this site, you consent to the collection, use and transfer of your information under the terms of this policy.
When you contact us via www.removals.glasswells.co.uk you will be asked to provide certain information about yourself including your name, email address and browsing information about your use of the Glasswells Removals website (such as information about your browser type and the pages of the website that you visit). We may also collect information about you from e-mails or letters you send to us or from telephone calls with you.
Your information will enable us to supply the information you have requested. It will also enable us to contact you where necessary concerning your enquiry. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
The information you provide to us will be held in the UK and accessed by or given to our staff or trusted third parties within the UK. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Physical paperwork relating to your order/move will be securely destroyed after six years. Electronic information will be archived after six years, but will remain on our secure server.
You have the right to request:
- Access to the personal data we hold about you (a charge may be incurred).
- The correction of your personal data when incorrect, out of date or incomplete. For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).
- That we stop using your personal data for direct marketing (either through specific channels, or all channels).
- That we stop any consent-based processing of your personal data after you withdraw that consent.
- Review by an employee of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).
You have the right to request a copy of any information about you that Glasswells Ltd holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection Officer, Glasswells Ltd, Newmarket Road, Bury St Edmunds, Suffolk IP33 3TU, or email firstname.lastname@example.org. To ask for your information to be amended, contact our removals team Tel: 01284 754 294.
If we choose not to action your request we will explain to you the reasons for our refusal.
Your right to withdraw consent – Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Direct marketing – You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity – To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
For all non-UK customers
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
Sometimes we’ll need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK.
By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.
This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the UK.
We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Notice. We’ll also make sure we adequately protect the confidentiality and privacy of your personal data.
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights.
If you have any questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you:
Email us at email@example.com
Or write to us at Data Protection Officer, Glasswells Ltd, Newmarket Road, Bury St Edmunds, Suffolk IP33 3TU.
Policy updated May 2018.
Links to other websites
Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.
The contents of this site and other publications from Glasswells Ltd are owned or licensed to Glasswells Ltd or are used with permission by the owner, Reproduction strictly by permission only.
You can contact us: Marketing Dept, Glasswells Ltd, Newmarket Road, Bury St Edmunds, Suffolk IP33 3TU, or emailing firstname.lastname@example.org.